Industry News

How I Met Your Client

Carlos Valenzuela | May 24, 2013 | 7:41 AM

I did not steal your client, although you hint and act like I did. I may be guilty of asking if there was some confusion in coming to me, and in the process hearing why she stopped going to see you. I am not sure any of this is factual, because I was not around for any of it, but here is what she said to me:

 How I Met Your Client

I stopped going to see my ex-stylist because I became invisible. The first appointments, about a year ago, were good, although, in retrospect, I never was offered styling options or given what I hear people call a full consultation. However, my hair turned out nice and I got several compliments on the color, all of which I enthusiastically shared with my ex-stylist.

My subsequent visits reminded me of what developed with my ex-husband, so maybe I am being unfair. I had been married for a little over five years when I became invisible, and that certain forced way of being greeted, listened to and included developed. I won’t stand for it, much less pay for it. Just so you know what clients think, I will share my laundry list with you, my new stylist:



My ex-stylist:

  • There was no enthusiasm to your greeting. I was a number
  • You quickly started shampooing and doing your work
  • Never a pause for new ideas or suggestions on my style
  • You seem bothered by my bringing in a photo or a magazine style
  • There is enthusiasm with others, including other clients not shown to me
    (This is so ex-husband).
  • And, I really did get the same style every visit. Some may want this. I made it clear I would like variations.

You may be thinking I am a grouch, difficult, controlling woman. This is not my method and not what people tell me. I work in human resources and am an attractive, in demand, and generous tipping client.

  • My new stylist is professionally polite.

  • It’s obvious she likes what she does and is into it. Not you.
  • She shares trends and ideas from shows and seminars she goes to.
  • She is popular with the salon team. Everyone likes her.
  • My new stylist records all my formulas, suggestions
  • I now book online appointments that go to her cell phone. She replies within the hour. This you never offered to your clients.
  • I get silly birthday wishes and she remembers important events.
  • When I went to visit you I felt like you were doing me a favor. Seriously.
  • When I visit my new stylist, she acts like I am the most important person in the world.


This is an actual conversation I had with a very attractive and smart woman. I didn’t have a recorder, so I paraphrased some of it, yes. All of what she said is true and has value to all stylists.

Related Topics:
Facebook Comments

More from Industry News

Industry News
Industry News

New Brand Jirano Beauty Addresses Textured Hair Needs With Organic Ingredients

Elizabeth Jakaitis | October 20, 2016

Jirano Beauty is a new hair care line designed specifically for those looking for naturally defined curls, and to address the concerns unique to women with curly, textured hair. The coconut-oil based range is founded by twin sisters Jane and Jedi Nyachiro, with products based on traditional family recipes from their native Kenya that have been passed down through generations.

Load More