Close
Expert Advice

Lies I Tell My Clients

Carlos Valenzuela | August 8, 2013 | 8:28 AM
Carlos Valenzuela

Hairstylists lie. It's in the job description.

I fudge the truth because it is often an insult. Truth has no concern nor does anything for a client’s comfort.

 Here's a recent conversation:

“If I come to see you, are you always honest, Carlos?”

“No”

“Oh, really?”

“I don’t lie, I just don’t always say what I feel.”

“Why not?”

“Because truth can be difficult to handle, so I dole it out slowly.”

“I would rather know”

“I would rather tell you. So, I will.”

The nature of salon lies is to please.

Think of Jonah’s wife who had no apparent problem when he explained he had been gone for three days because a whale swallowed him. My niece Paula and I would color before she went to bed, because anything that she colored came true while she slept, but when she would wake, it would go back to the coloring book. A lie.

The stylists I know don’t really make up stories, no, we remain passive during a wild story from a client. Not because they pay money and we sell out, but because for the short time they are in the chair, it’s just not worth playing judge.

No doubt, giving a client that winner attitude takes more than technical skills. We help people get to where they want to go with a good look and a pat on the back.

During the average haircut session, a client will, at least once, tell you their side of a story ending with a, “Don’t you agree?” or “What would you have done?”

Exactly the same thing, of course.

“I am not sure how it happened, but as I rushed around the kitchen, casserole in hand, it just flew in the air and spilled onto the kitchen floor. So, I just picked it up, put it neatly back in the dish, and served it. What would you have done?”

Exactly the same thing, of course.

“I know you think a small woman with a few extra pounds should not have dark hair down to her waist, but it doesn’t look that bad does it?”

Smile. Silence

Where is that coloring book when I need it?

Like I said, lies are generally tastier.

 

 

Facebook Comments

More from Expert Advice

Hair Color Trends
Hair Color Trends

Teal To Big Chop To Tasteful Brunette Bob

Maggie Mulhern | February 8, 2017

When we saw this makeover on Instagram, we had to know more. Hairdresser Nicole Boccio of Cactus Salon and Spa  (@cactussalonsmithtown), Smithtown, New York, says "I had been doing a doubled processed blonde on Kelly Sampson for some time now. She came requesting 'mermaid hair'. She had 2 inches of level 5 roots." Here Boccio shares the details for this makeover.

Hair Color Trends Four session to silver
Hair Color Trends

MAKEOVER: Four Sessions To Silver

Maggie Mulhern | February 5, 2017

Kim Bruce (@themisfitblonde), co-owner of Monroe on Mane (@monroeonmane), Sturbridge, MA., specializes in blondes and hairdressing. "This guest has been a client of mine for almost a year now. It has taken four sessions to achieve our desired shade of silver blonde." Here Bruce shares the details for the transformation.

Hair Color Trends
Hair Color Trends

MAKEOVER: Basic Blonde To Purple/Lilac Melt

Maggie Mulhern | February 9, 2017

Marianne Lohr (@mannie_mak), a freelance artist based in Bethlehem,PA., says "My new client came in to see me because she was never happy with her blonde and how gold/yellow it was. She wanted to be an all over platinum blonde at first, but then had mentioned how she's always wanted to have purple hair. Her dream came true that day." Details here.

Load More