Close
Expert Advice

Lies I Tell My Clients

Carlos Valenzuela | August 8, 2013 | 8:28 AM
Carlos Valenzuela

Hairstylists lie. It's in the job description.

I fudge the truth because it is often an insult. Truth has no concern nor does anything for a client’s comfort.

 Here's a recent conversation:

“If I come to see you, are you always honest, Carlos?”

“No”

“Oh, really?”

“I don’t lie, I just don’t always say what I feel.”

“Why not?”

“Because truth can be difficult to handle, so I dole it out slowly.”

“I would rather know”

“I would rather tell you. So, I will.”

The nature of salon lies is to please.

Think of Jonah’s wife who had no apparent problem when he explained he had been gone for three days because a whale swallowed him. My niece Paula and I would color before she went to bed, because anything that she colored came true while she slept, but when she would wake, it would go back to the coloring book. A lie.

The stylists I know don’t really make up stories, no, we remain passive during a wild story from a client. Not because they pay money and we sell out, but because for the short time they are in the chair, it’s just not worth playing judge.

No doubt, giving a client that winner attitude takes more than technical skills. We help people get to where they want to go with a good look and a pat on the back.

During the average haircut session, a client will, at least once, tell you their side of a story ending with a, “Don’t you agree?” or “What would you have done?”

Exactly the same thing, of course.

“I am not sure how it happened, but as I rushed around the kitchen, casserole in hand, it just flew in the air and spilled onto the kitchen floor. So, I just picked it up, put it neatly back in the dish, and served it. What would you have done?”

Exactly the same thing, of course.

“I know you think a small woman with a few extra pounds should not have dark hair down to her waist, but it doesn’t look that bad does it?”

Smile. Silence

Where is that coloring book when I need it?

Like I said, lies are generally tastier.

 

 

Facebook Comments

More from Expert Advice

Your Little Guide for BIG Spring Promotions

April 5, 2017

Do you dread thinking of new ways to reinvent promotions and special occasions? How many times a year can you discount the same service, the same way, without your clients becoming accustomed to a “holiday promotion”? Fortunately, the abundance of springtime holidays and special occasions allows for a variety of fresh ways to delight your customers.

Load More