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Expert Advice

How does your salon guarantee its services?

July 10, 2011 | 10:29 PM

Modern Salon asked Proview Panel members how they guarantee the results they promise their loyal clients. Here’s what our panelists had to say:

“Our front desk staff will randomly call clients and survey them regarding whether their expectations/needs were met during their last visit. Most of our hair services have a seven to 10-day warranty so clients feel like
they can try new things. A person will more likely try something new if you are willing to stand behind the suggestion.”
—Sylvia Ali, owner of The Finish Line in Bridgewater, Nova Scotia, Canada

How does your salon guarantee its services?“Our culture is all about working with integrity. We make sure we support each other and we compliment our guests. When we say we will do something, we do it. We consistently try to provide the right service to our
guests."
—Angela Quadagno, owner of Essencia Salon in North Palm Beach, Florida

“Educating clients about services customized solely for their specific needs is the key to positive results when providing a service. When a specific need, change or problem is resolved with the input of the client, then the
result is a success and a trusting bond is formed between client and stylist.”
—Timothy Martin, owner of Timothy Martin Salon in Whittier, California

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