Close
Event Coverage

5 Consultation Tips from Kris Sorbie at Scruples Symposium

Jamie Newman | January 18, 2016 | 10:06 PM

Scruples Symposium brought launches, educators and special guests to Riviera Maya, Mexico this week. One of those guests was Redken Global Artistic Ambassador Kris Sorbie, who led a color technique presentation for all attendees. Sorbie, known for making the ombre famous, taught Symposium guests about color aesthetics like placement and blending, but also spoke about best business practices, specifically, what she deems as the most important part of any service, the consultation.

 

Here are Sorbie’s must-use tips and things to consider for any consultation:

1. Use positive terminology. For example, rather than calling a service “highlights,” tell your client you want to draw attention to their best features or contour their hair for their face.

2. Your client’s lifestyle. “The more we know without getting too personal tells us what we can and can’t do,” Sorbie says.

3. Income. This can be a touchy subject, but Sorbie says there is a good way to ask this important question. Asking “how often do you think you can visit the salon,” gives a good idea on what a client is willing to pay. This question makes a difference in what type of service you can perform. If they say three months, balayage may be a better technique than traditional highlights.

4.  Face shape. Again, you can use this as a guide as to what you want to try drawing attention to or what will best suit them.

5. Always have visuals. Sorbie keeps an iPad of images she has curated organized into different folders for specific color families. “A picture tells 1,000 words; it tells what your clients want or don’t want,” she says. This way, clients can show her what they want, rather than play a guessing game of what "red” means.

Bonus tip: After appointments or consultations, be sure to keep record cards for your clients. This includes formulas and even what you and your client talked about. “If you bring up something that touched their hearts (i.e. their dog’s name), they feel appreciated and loved and taken care of [when you bring it up next time you see them],” Sorbie says. 

Facebook Comments

More from Event Coverage

Hair Color Trends
Hair Color Trends

Big Cut, Beautiful Balayage, Nice Donation

Maggie Mulhern | December 5, 2016

Sydney Julian (@sydneyjulianhair) of Design 1 Salon and Spa, Grand Rapids, Michigan, says her client, a college student, had been growing her air for years and needed and wanted a change. The hair was cut (12 inches) and donated to Wigs For Kids. After some layering, face framing and texturizing, Julian got busy with color. Formula here.

Hair Color Trends
Hair Color Trends

How To Winterize a Summer Blonde: Babylights with Reverse Balayage using Redken pH Bonder

Alison Alhamed and Jamie Newman | November 29, 2016

Our summer blonde made the perfect model to demonstrate the beauty of Redken’s new pH Bonder because although she isn’t frequently coloring her hair, living in New York City means she’s walking outside a lot with exposure to the sun and city elements—plus thermal damage from regular use of a curling wand or flatiron. So with protection and hair health being the two key benefits of the additive, she was all in.  

Load More