When your customer is sitting there in the waiting area acknowledge they are there. Walk over and smile and say hello. Shake their hand, give them a hug. These small things take away the fact that you may be running late and you have gone out of your way to make them feel special and let them know they are important. Remember the doctor’s office when you were ignored. You don’t want to be that person. It should never happen in your salon.
When working in a salon they say always expect the unexpected. Don’t think your salon and co-workers will never run into problems. You have many different personalities, chemicals, scissors, electrical equipment, and water. How is it that more bad things don’t happen in a given day? Whatever the circumstance that arise always remember that the customer is always right and be the first to apologize. When things do go wrong make sure you are the first to simply say we are sorry. A sorry goes along way. This is a simple way to build a loyal customer. The better person always apologizes first; don’t let your ego get in the way.
How many times has someone said to you are you listening to me? Maybe it’s your friends, children, spouse or client’s? Most people can tell when you are listening to them. It makes people feel important when you really give them your ear and pay attention to what they are saying. Your customer may be going through an illness, divorce or work related problems. Listening to their stories is important to them because true listening in today’s world is rare. You have to apply a hair color or haircut why not pay attention to what your customer has to say. If it makes them feel good go out of your way to be a good listener.
Becoming good listeners is very important. When your client is explaining a special cut or color they saw in a magazine or on television you must pay special attention to detail. You want to make sure you are applying the exact color or giving them the hair style your customer asked for. It’s not always the story you have to listen to but the service your client is asking for. If your lips are moving you’re not listening. You can’t do both. So when your client has something important to say. Stop what you are doing. Look them in the eyes and listen to what they have to say. Tell them how you feel. Be candid. They will appreciate your sincerity.
Love your customers
Customers new and old are the lifeline of your success and how you earn your living. Treating them like they are royalty is sometimes not enough. Learn to love them. When you love someone there is a special way you treat them. Open your heart and start feeling the love.