She decided to move forward and assumed the best docs don’t have to have personality just good credentials. And his credentials were impeccable but he had no emotional l intelligent skills.
And that is why I love hairdressers because you have to face the client, even backwards in the mirror, and you have to be personable and they begin to build trust in us and share their lives with us and we make them look and feel beautiful about themselves in about an hour or so!
Now here is my request: for the next week, instead of talking or consulting through the mirror turn the chair and face the client and connect with them in a way that no other industry does. Let me know if the experience is different for them and for you by doing that. Because remember …we are compassion!
P.S. My friend looks great and one day I may need a ride too, but I will find an Emotionally Intelligent, compassionate and technically savvy doc first.