Carlos Valenzuela


What’s in that Drawer? A Client’s Perspective on Sanitation.

By Carlos Valenzuela | Updated: 09/26/2012 10:29:00 AM
I don’t really have time to be nosey. A fleeting wonder might be possible, but not the time to plan and investigate something that is nada of my business. Unless, of course, I am getting a haircut. Each time my stylist opens that top cajón, I want to see what’s in there. I am not sure porque. I just can’t resist the urge.
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How to Turn Off Latinos

By Carlos Valenzuela | Updated: 09/19/2012 12:43:00 PM
Want to be Latino socially correcto in your salon? Here is the most important rule to keep in mind: we Latinos are not “one” homogenous group.
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Hola, Have We Met?

By Carlos Valenzuela | Updated: 09/10/2012 6:00:00 PM
Socially, you can wait for someone to drop el nombre of the persona who just effusively gave you an abrazo and wet kissed both your cheeks, but in business, it can cost you dinero. Commit to remembering nombres.
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El Perro Ate My Homework: Advice on Time Management

By Carlos Valenzuela | Updated: 08/31/2012 5:49:00 PM
Carlos Valenzuela returns with another blog post on time management and honesty. "Mi papa (a cattleman in 1950’s Mexico) would say, 'If you are not fifteen minutos antes, you are tarde.'"
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The Reluctant Biker Chic with Carlos Valenzuela

By Carlos Valenzuela | Updated: 08/22/2012 1:42:00 PM
How many of your clientes just disappear? Porque? Well, the cut, the color, the water temperature, the coffee, and the music. The reasons are endless; many are beyond your control. But, there is one thing you can control: your attitude.
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My Nana’s Rules for Conversation

By Carlos Valenzuela | Updated: 08/16/2012 10:35:00 AM
Guest blogger Carlos Valenzuela shares his Nana's four rules of customer service and conversation.
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