Make them believe- In order to get everyone on board and follow you your team must believe in you. Your values, how you treat people, what you where to work and your approach to problem solving will all be part of your leadership role. If you expect your team to come to work on time, dressed to the nines with the newest fashions, hair and nails perfect. You as the leader can’t show up late for your first hair appointment wearing jeans, t-shirt, flip-flops, with no make-up on, looking like you just rolled out of bed. Not a good example and certainly not a true leader.
Open Kimono- It’s essential to have team meetings. These meetings must be the entire staff. Having the meetings after work or on a day off assures that no one is rushing off to go home and everyone is relaxed and paying attention. I use the term open “Kimono” if you have not heard the term it means open up or bare all. Everyone should be able to openly discuss issues and problems in the salon. This facilitates an open forum to share issues and eliminate the drama that arises in salons daily.
You should lead the discussion and everyone should be able to discuss what’s on their minds without interruptions. Each team member should have a few minutes to give input and openly discuss education, problems, procedures and what may be bothering them. As a leader you should not discount anything that said even if it’s from the youngest employee. Remember the youth of the salon will someday mentor others.
This process will lead to positive feedback, change procedures, enhance policies and build a better environment within the salon. The open Kimono strategy will help the staff who feel cagey about expressing themselves and or may be intimidated when discussing disputes while at work. Overtime everyone will feel closer with each other, work together and respect you for having these team gatherings.