So, I started to ask friends and co-workers and realized quickly that there is a correlation between the service experience we create for our guests and the service experiences we have had in our lives.
Here's what I have learned:
1. Training someone on good service by servicing them at work is still work. You learn what great service is when you experience it outside of where you work because it’s not expected.
2. If you want to up the service experience you provide, one of the fastest ways is to have more great service experiences yourself outside of work.
3. As an owner, one of the questions in our interviewing process is now, “Tell me about your most memorable or favorite service experience.”
I have been very lucky throughout my life, I have experienced life/services with no stars and 5 stars (the equivalent of Michelins 3 stars) and it is always the highest rated experiences that give me ideas for my salon/guests. What Jiro made me remember is that it's not just technical abilities we need to invest in to provide a better experience for our guests to grow our businesses, we need to invest in the service experiences we have outside of work for ourselves, so we can understand better what great service should feel like when we are doing it at work.- P