“I believe that all of us, at times, have to challenge our limited belief systems. We’re fortunate to be in this industry surrounded by many wonderful givers. We have to learn how to give, too. Give away creativity, give away ideas, give away knowledge and help other people. We develop faith and strength through this practice.
“If you become a giver, you actually become more attractive to others. It’s easier to build a clientele, to create strong relationships, to develop friendships. People want to be around you. They want to learn from you—and know what you know.
“How many times do I walk into salons and hear people say, ‘Business is down.’ I say to them, ‘In the United States of America, business should never be down.’ You should never have a problem building customers—not if you understand what it means to develop customer loyalty.
“One of the biggest flaws in the beauty industry is that we don’t market ourselves well. We are entrepreneurs and controlling our own destiny and our own business when we stand behind that chair.
“When you are a true giver, people can sense that there are no hidden agendas, no ulterior motives. The more pure you can become, the better the chance that people will listen to you.”