||Consistency. It's the engine that drives both the technical and customer-service departments of each and every world-class salon and spa. And the fuel that drives those engines, of course, is an intricately-designed training program consisting of several key imperatives. It must:
• acclimate new staff members to the uniqueness of your business culture.
• clearly state the practices and values which are important to the business.
• outline the value of the client to the business, and provide the customer service imperative and tools necessary to meet client needs.
In this Strategies Webinar, you'll learn:
• Determining the training needs of both the business and it employees
• The importance of having front desk and service staff trained to work in tandem
• How to present the training program to your team
• Skill Certification: Developing a working model
• Understanding the constant evolution of your training program