About the Event:
You never get a second chance to make a first impression — and your customers will remember how your front-desk/guest-services staff treats them, long after their appointment.These staff members are passionate about what they do and an important part of your business, influencing productivity, leadership, customer loyalty and your entire team.This two-day seminar will inspire front-desk/guest-services staff to focus on:• Efficient booking• Up-selling• Customer satisfaction• Productivity• Dealing with difficult clients & situations• ScriptingYour front-desk/guest-services staff members are the first and last point of contact for every client visit. They have an immense responsibility over the success of your business. On the phones, they are the voice of your business. They up-sell and close retail sales. They generate lucrative gift certificate sales. Topics include how to develop and use scripts to ensure results, efficiently selling service hours, dealing with difficult situations, converting client needs into booked appointments, improving communication with colleagues and clients, and understanding how they impact overall salon/spa growth.Plus, your front-desk/guest-services staff will have the opportunity to brainstorm with others who share their challenges — and bring back ideas that work, all to the benefit of your business!