Showing your appreciation to your loyal customers will keep them coming back time and time again. “Little upgrades are a small price to keep your clients loyal and happy. Going the extra mile will give you an edge over your competitors,” says Lydia Sarfati, Founder and CEO of Repêchage. According to Sarfati, here are some specific ways you can upgrade each service with anti-aging benefits.
Facial Upgrade: A hand massage should always be included as a small upgrade, but for the clients that come to you religiously it is important to offer a larger upgrade once in awhile. For every five facials they receive you could offer your clients a professional anti-aging eye treatment.
Manicure/Pedicure Upgrade: An easy way to upgrade your customers after five manicures or pedicures is by offering an anti-aging hand or foot treatment, which you can create by using your facial treatment products and masks that you already have and apply to the feet or hands as you would on the face!