Cultural: They seek to build a company culture that instills a “we/us/team” mentality.
Financial: Commission, even with sliding scales, is a fixed percentage of service sales and, therefore, is difficult to change to protect profit when operating costs increase. TBP, because it is an hourly-based pay system, is a controllable cost.
Operational: TBP focuses on driving critical numbers including client retention, pre-book, and productivity rates. TBP engages every team member in the efficient operation of the company and its ability to retain clients.
Employee Growth Paths: TBP removes the income ceiling for top producers inherent with commission. TBP, because it is based on managing the company’s payroll percentage and driving growth, offers manageable income growth for continued superior performance. Service providers are very motivated to perform on TBP— as long as the necessary support systems are in place.”
What new initiatives is Strategies working on now?
Ducoff: “We are starting a membership program (strategies.com/memberships). We try to find easy ways to help people who are doing business with us. Now instead of salon owners second guessing their next step, they can experience a comprehensive suite of personalized Strategies coaching, seminars, on-site training and webinars.
“We are also partnering with Wella to help some of their salons in need. We are now getting Wella sales consultants sitting next to Wella salon owners and asking Strategies what their next step is. Wella is certainly giving us the exposure, but they also want their salons to grow.
“We are having the best year we have ever had. We are 47 percent ahead from last year. People are seeking us out, and wanting to grow their businesses to the next level.”
Where do you think Strategies will be in 20 years?
Ducoff: “Some day this company is going to be owned by the people who work for it and are passionate about it, and there will be a transition in leadership. I can see us getting into other markets. There’s a lot of opportunity for us in the med/spa world, so we will probably advance in that category. But most of all, I think in 20 years from now salons will still be needing help, and we will still be there for them.”
click image to zoomL-R Leslie Rice (Certified Strategies Coach), Michael Yost (Certified Strategies Coach), Kim DeLisa, Jennifer Bobal & Neil Ducoff. No-Compromise Leadership and Outstanding Performance award presentation at Strategies Mastery Course.