Clients want versatility, agrees Jeff Duckwall, a lead Creative Team member for GKhair and creative director at Maddison Taylor Salon in Cincinnati. “Some days they like to wear their hair smooth, and other days they like it curly, and they will pay whatever it takes to have healthy, beautiful hair,” Duckwall says. “Today’s clients want to keep texture, but they hate the fuzziness so in the past they’ve just gone straight. The exclusive Juvexin technology that goes into every GKhair system does not take away the integrity of the curl.”
Della Grazia says some of the best clients for Matrix’s Opti.Smooth, an ionic technology treatment, are men. “A lot of men really hate that wave in their hair,” he explains. “I do a quick, 20-minute service on every second hair cut appointment, and the added dollars are fantastic—I’m adding $80 every second time they come in, and it takes me no time at all.”
Clients who have been getting relaxing services are discovering these newer options.
“Relaxing clients are switching over to taming systems because they’re getting the same look without breaking down or tearing up their hair,” Duckwall says. “Their hair stays in a healthy state. Once they try it, they never go back to chemical relaxers. Or they can keep the Afro without all the frizz. And if their goal is to transition to completely natural hair, the taming system helps the transition, taking away the appearance of regrowth.”
Clients who have a smoothing service are not about to risk the results by using just any shampoo and conditioner. Therefore in addition to the revenue you earn from the in-salon service, the after-care potential income is significant.
For clients who have not had a smoothing service, keratin comes into play as a liberally used frizz-controlling agent in shampoos, conditioners and styling products, perfect for clients hoping to increase their hair’s manageability. For example, a hair spray with keratin is an easy suggestion to make for a client looking for a lighter hold but still concerned with guarding against frizz.
Even tool technology is influenced by the keratin movement. Some flat irons have emerged with keratin-treated titanium plates, while other irons are designed to work compatibly with smoothing treatments. Duckwall says GKhair’s titanium iron helps hair retain moisture. “It’s not damaging the hair,” he notes. “It’s actually helping the hair.”
Now that versatility is part of the smoothing story, Breyer sees the category growing.
“Keratin services used to be one size fits all,” she says, “whether it complemented the client or not. Now there’s a lot of nuance within the category.”