How can we tell if your client is open to a hug or prefers the handshake? In this case it doesn’t matter put your hand out when you meet them. This will eliminate any embarrassing moments of both of you standing their looking at each other wondering what to do. Tough call however as we get to know people, you will learn. We have learned in business that we need to treat our customers differently. No two customers are the same. We need to identify their wants and expectations and then fulfill them. There are some clients that prefer a phone call to a text or email for an appointment reschedule or reminder. No different than the customer who prefers the big hug hello or nothing at all.
Knowing your customer- This is not groundbreaking advice. This is just simple knowledge that you will pick up with experience. As you grow into your position in the salon you will understand how each one of your co-workers, friends and clients expect to be treated and greeted. This comes with age and time and is part of growing up and maturing. There will be customers you adore and some that are more difficult and will require you to take a few deep breaths before you communicate with them.
The ones you adore will most likely feel the same way about you and will want the big hello and hug it’s the other that will most likely accept the handshake or just a simple hello. Its up to you to get to know all your customers well enough so that every time they see you they are so happy to be in the salon with you that they want to give you a hug.
Saying goodbye- In life saying goodbye can be happy, sad, gratifying or just plain old get me out of here I can’t wait to leave. There will be different goodbyes with each of your clients. If the service didn’t go as expected and the client is not happy please remember you are a professional and on your way to adult hood. You are no longer in cosmetology school. Stamping your feet, screaming, cursing and flipping your client the bird is not an appropriate way to end a bad customer experience.
The salon industry is a very small industry and it will amaze you that your actions may come back and haunt you if you act inappropriately. Always remember that the handshake and a simple goodbye is a professional way to end any meeting no matter good or bad. There always may be one exception to the rule, in the case when your client is satisfied with a great hair cut or new style or color. They may feel the need for a hug , kiss, high five, hip check, fist to fist or the tango as if you just won dancing with the stars may be in order but only if they initiate this happy ending.
Check it Out- Handshake or hug
- Always put your hand out first it will eliminate and awkward moment on who should do what when first meeting
- A firm handshake will establish you are there for business
- Leave the hugs, kisses and high fives for your friends