Q: What is the most common injury in waxing and how can it be prevented?
A: Susanna DiSotta, director of Satin Smooth (satinsmooth.com), says “The single most important thing you can do to prevent injuries in waxing is to understand your client well. Satin Smooth highly recommends having clients complete a record card for each and every wax service. This is so important because there are many factors that can have an effect on skin when waxing. For example, understanding what medication a client may be taking is crucial. Bruising and lifting of the skin is a common injury that can happen when a client is under skin medication. Just by asking a few basic/common sense questions about a client’s daily skin regimen or what treatments or services they have had in the past several months can help avoid injuries."
You’ll also want to make sure you follow these three important safety measures to ensure a safe, comfortable experience for the client:
- Absolutely No Double-Dipping: A new applicator should be used every time wax is applied to ensure the wax container does not become contaminated. The no double-dipping rule is not only for Brazilian/genital waxing, but any type (i.e. brows, facial, arms, back, etc.).
- Use of Disposable Gloves: Waxing professionals should wear, and consumers should insist on, the use of disposable gloves when wax is applied to any part of the body.
- Maintaining a clean and sanitary environment: Any person performing waxing must ensure a sanitary environment is maintained between customers on an ongoing basis.
Q: What are some good ways to get clients involved in a salon’s environmental efforts?
Deborah Gavin and Laurie Haney
“Our Go Green program invites guests to bring into the salon their empty hair care bottles from the Fresh private line or the new Goldwell Dual Senses line for a refill at 40- percent off the original retail price. We love the idea of the Go Green program because it creates an even deeper connection with our clients to feel like we are working as a team toward a good cause. It is so simple, yet has the potential to make a huge difference in the amount of waste we produce on a daily, weekly, even monthly basis, and it also helps our clients save a huge amount of money on the products they use every day."
“Another one of our environmentally friendly features is our online gift certificates. Clients can create a custom gift certificate by following a few simple steps on our website (freshhairstudiopa.com), and then have it sent via e-mail to the recipient—no printing necessary! In fact, we have shifted most of the logistical activity of our salon online, including paperless confirmations and e-newsletters. We also encourage our guests to use our online booking tool, and offer monthly raffle prizes to clients who provide their e-mail addresses for our database so we can communicate with them electronically. These practices have helped streamline the efficiency of our front desk as well."
“Most importantly, we realize that with the rapidly changing pace and challenges that we all face today, the hair salon is still a destination people have traditionally gone to as a place of refuge. With that in mind, we are strongly leading our staff to a back-to-basics customer service mentality, offering things like hand and scalp massages and conditioning treatments."
"Although these are uncertain times for all of us, the least we can do as salon professionals is continue to treat our clients as friends and make them feel beautiful both inside and out.”