Did you read that last sentence? Read it again. What happens to many colorists around the world also happens to celebrity colorists.
So Backe got busy again, explaining that he has come clean and is sharing because he wants all colorists to know it happens. "I tell you that because it’s real. Sometimes we have great ideas and solid formulas, but the end result is not what we had in mind. It happens. What’s important is knowing what to do next."
Although Menzel liked the color itself, she felt it was too light for HER. Backe handled it, calmly and cooly. "We went back to the shampoo bowl, I re-wet her hair and re-glossed. This time I used Dia Light 7N with 15 volume. I let that process until the highlights were a deep 7. The end result was gorgeous. She loved it!" say Backe, and equally important, "I loved it as well."