Are there challenges for women in beauty industry? I wish I could say no. This is a hard question because I try not focus on this. It seems that women need to work a little harder to earn respect, from other women and men. Even in this day and age, there is still a huge boys club. The phrase "don't mistake my kindness for weakness," is something I live by.
Risk and lesson: Opening Fresh was a necessary risk. Our idea was to open a salon where our team felt safe and respected at every level. If you make decisions based on integrity, it does not mean they will always be the right ones, but you will always be able to live with them.
What does “work/life” balance mean to you? I used to think balance was multi-tasking. My thoughts have changed. Like many of us, I have many roles: mother, wife, salon owner, educator, mentor and so on. The key for my balance is to live in those roles 100 percent when there. Guilt does no good, because I cannot be all things at all times. Living in the moment and enjoying it, and the person I am when I am there, that’s my balance.
To follow in your footsteps, a woman would have to: Not wait for opportunity, but create it. Figure out where she fits by trying different types of salons and career opportunities. I can't imagine my life if I’d followed my initial thoughts and was not lucky enough to keep searching.
Famous woman you would like to style: Pink
Next change to personal style: Depends on my mood.
What are you reading? The E-Myth Revisited and I just finished One Day. I usually have a non-fiction and fiction book that I am reading on my Kindle.
Tell us about a client (or client experience) that made an important impact on your business, and why. I always think I do not need to relearn this lesson, because I get it, yet it just happened to me again. I had a really nasty client who was being unkind to my team. "That's it," I thought. This was the day I was going to ask her not to return. When we finally talked (after she got off her cell phone—and missed her appointment time—she told me a story of something terrible that was happening in her life.) Now I do not think there is ever a reason to act badly, but I was reminded once again that you never know what is going on in someone’s life.
Every day, just for you: Lift weights or mixed martial arts
Working on: More photo work. Evolving myself and the programs I teach. Getting more involved in the business of marketing myself.