SALON TODAY: How does Meevo’s Success Center help motivate salon/spa employees to reach their goals?
Harms: “I’ve been studying human psychology and gaming and how to accomplish goals in a social world, and the Success Center allows owners to challenge staff to be more productive by honing in on certain Key Performance Indicators and setting up competitions. Leader boards posted in the staff room can show live totals throughout the day, and staff can earn tokens, digital trophies and charms when they reach certain goals set by management. Staff can even cash in their tokens for prizes set by management, such as tickets to industry trade shows or educational events. Or, they can gift tokens to other staff members to thank them when they’ve helped them out in the salon. And, owners and managers can reward staff with tokens when they’ve been caught doing something right.”
SALON TODAY: Meevo looks so different than other management software programs, tell us why the visual design of the program was so important?
Harms: “With Meevo, we worked hard to make the software simple to use, which actually is hard to do, but we also wanted it to be beautiful. We wanted it to delight users because we understand the beauty industry. We wanted the software to celebrate who they are. For example, users can change the size of the tiles, or adapt the colors to match the colors of their brand or their décor, and they can integrate their brand into the design. We want the software to look and feel like the salon that uses it. When people experience Meevo for the first time, I watch their faces, and I know we got it right.”