When you have guests come to your home, you greet them, right? You stop what you are doing and run to the front door of your home to greet your guests. You may have been in the shower, you grab a robe and run have naked to the door, maybe you were doing some home chores or on a very important business call. No matter what the situation, your guests are your focus and answering your door and saying hello is a top priority. When greeting them you give them a big hello, handshake, hug, you say “hello” or “hi there” if they are a friend you use their first name, you may invite them in, depending on how well you know them. Your guest’s immediate attention is your focus, your greeting is essential and your guest is a top priority. If you were to time this event, the whole process would be less than a minute, maybe 30 seconds.
How many times have you entered a place of business and it seemed like hell had frozen over before someone even acknowledged your presence. No big hello, nice to see you, great to have you back again, have you been here before, or, we are so happy you have arrived, not even a hand gesture, simply nothing. You seat yourself and wait for someone, anyone to acknowledge your presence. No matter what type of business, you already have a bad taste for the experience you are about to encounter. It doesn’t matter how good things get from this point on, your service experience didn’t start as a 5 Star.
Greet Your Customers Promptly
A business study clocked the number of seconds people had to wait to be greeted in several businesses. Researches then asked customers how long they had been waiting before someone acknowledged there presence. In every case, the customers estimate of time elapsed were much longer than actual time. A customer waiting 30 or 40 seconds often feels like it’s been three or four minutes. Time drags when you’re waiting to be noticed and you know you’re going to be paying for a service.
In today’s world we live in an era of instant gratification. People want what they want, and they want it now. ASAP has become our standard deadline as a society, and when it comes to serving customers and offering a 5 Star service level your greeting better be fast, polite and right on target.
In face to face interactions, a prompt greeting reduces customer stress. Throw in the customers first and last name, smile and put out your hand for a handshake and the whole world just stopped, and said you are important and we appreciate your business. This is why I came here, for the 5 Star services. I am important!!