Great Clips salon brand will be the first in the haircare industry to introduce Clip Notes, a global customer database that ensures customers get the same great haircut at all Great Clips salons in the U.S. and Canada. They are the first to use this technology in this way. Salons enter the details of a customer’s haircut in the company’s secure global computer network, so stylists at all Great Clips salons can retrieve the information and give customers the quality haircut they expect.
“We’re excited to introduce Clip Notes, one more way we ensure that customers will get a quality, consistent haircut, from any stylist no matter which Great Clips salon they visit,” CEO of Great Clips Rhoda Olsen said. “This is another technology innovation we’ve pioneered to help the customer. With Clip Notes, customers have the freedom to visit any of our salons and get a haircut they love without having to explain the details from their last haircut. We do everything we can to improve convenience and consistency, so when customers walk out they look and feel great!”
The company was also the first to introduce online check-in, which allows customers to remotely check in from a computer or smartphone, securing their place in line when they arrive at the salon. To date, more than 19 million customers have used online check-in.