Front desk employees are one of the most valuable aspects of your business. Your front desk should do more than just answer phones, book appointments, and ring-out clients. If that’s all that they do, then they are a cost center: an employee whom you pay to perform tasks. A productive front desk employee is a profit center: an employee who generates revenue for your business. But, how do you turn your front desk into a profit center? The answer is easy: education.
You must educate your front desk on business growth. And no, that does not mean to educate your front desk on sales. In order to generate more sales, they need to know HOW. How do salons and spas grow? They grow by using a forward focus on the growth indicators. If you haven’t heard of them before, you are in the right place. The following six growth indicators are all that you need to focus on in order to see your bottom line drastically increase:
Below is a summarized action plan for your front desk that includes important tasks that they can perform every day. For a detailed and hugely informative version that can be printed, please click here to download. If followed and executed weekly, this plan will drastically improve the health of your business. If you are using Millennium software, these methods and reports are already built into the system. Provide this to your front desk and educate them on how growth using these strategies is possible.
For a more detailed and printable version, please CLICK HERE.