Lesley Jennison, Global Color Ambassador for Schwarzkopf Professional leads you through a typical IGORA ABSOLUTES Consultation by Schwarzkopf Professional. The consultation is broken down into three parts.
DURING THE CONSULTATION:
- Focus on lifestyle, complexion and personality – think TOTAL LOOK
- Talk on eye-level to ease the personal conversation, never patronize
- Complement the client’s features; Don’t be distracted by age
LOOK:
- Select your client’s eye color
- Select your client’s skin color
- Select your client’s hair color
LIVE:
- Offer a bespoke color service
- Explain the technique and what you are doing
- Explain the effects on the hair
- Use descriptive words, avoiding negative notations
LEARN
- Advise on suitable Home Maintenance regimen
- Provide hints and tips on how to re-create the look at home
- Ensure rebooking for next appointment
- List color formulation and technique in client’s record card
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