Close

Career

Top 5 Tips for How-To Fire a Client

by Ivan Zoot | October 2, 2017

Not all business is good business.  Sometimes, for the good of the business, the good of the haircutter and the good of the client, it is time to fire a client.  Here are my top five tips for how to properly, respectfully and professionally fire a client.

Own it – It is your business.  It is your life. You are responsible.  Get out in front of the situation and do what needs to be done.  Take ownership of your business, your stress level and your mental health.

Sooner than later – Do not postpone the inevitable.  If a client needs to be cut loose the sooner you get it done the better it is for everyone involved.

It is not you it is me – Make it personal.  Make it about you not them.  Choose your wording carefully. “I can no longer cut your hair” as opposed to “’you can no longer be a client here”.  Keep it simple.  No need to go deep into messy details.

Offer options – Do not just cast them to the wind.  Offer another haircutter.  Offer up a referral to another shop.  Perhaps even offer to pay for their first visit to another establishment.  Show respect, but set boundaries.  Gently place them on the other side of the boundary.

Done is done – Once it is done close the book on the topic and move on.  There should be zero discussion of the client and the need to separate them on the floor in the shop.  Address the issue in private with team members as needed and then it is over.

Have you ever had to fire a client?  How did it go?  Share your stories with me.  We can all learn from these situations.

TRENDING: The French Bob

Cut

TRENDING: The French Bob

by Anne Moratto

Leave it to the French to inspire a haircut so chic, it’s truly timeless. It’s a look that never goes away and when you see it, you know it. And lately, we’ve been seeing it everywhere.

Find out why over 400,000 subscribers love our newsletters

Putting the Salon Professional First

Putting the Salon Professional First

by Staff

A new salon education and salon benefits program makes it easy for salon stylists and estheticians to grow their business rapidly and in the direction they want to take it. They get the perceived benefits of booth rental or owning their own salon, but without the hassle or overhead. Benefits include ability to earn up to 70% commission right away, generous health insurance, paid vacation and sick time, and even paid education. Grow your salon career now with a salon company that puts you first!

How Small Add-Ons Add Up To Big Money For You

by Staff

Would you like fries and a drink with that? Burgers pay the bills, but it’s the add-ons that build the bottom line. That’s true for every service business, whether you’re offering Big Macs, hotel suites or hairstyles.

Videos

In our video section, watch salon professionals in action, listen to the advice of salon business experts, and tour inside the world’s top salons.

10 Reasons to Make a Smart Salon Career Move

10 Reasons to Make a Smart Salon Career Move

by Staff

Job benefits, career growth, flexibility, up to 70% commission and customized hands-on classes in hair color, blow dry, extensions, hair styling, texture, skin care, business building, consultation and more—explore all the reasons stylists and estheticians are switching to the Salon at Ulta Beauty.

Waxing, shaving, facials and beard grooming can all expand men’s services beyond the standard...

10 Tips For Elevating Your Men’s Business

by Staff

Many stylists have discovered men can be lucrative and loyal additions to their clientele. Want to build up the men’s business in your salon? Here are 10 tips from four men’s service and product pros.

Can You Specialize As A Solo Artist?

by Staff

You love balayage and braiding, but men’s haircutting? Not so much. Yet as a solo artist, you worry that limiting your services to just those you prefer doing could be a mistake. Are those worries founded or unfounded? Can you specialize as a solo artist? Many top solo artists believe you can.

Load More