Expert Advice

For Your Reading Pleasure

Web Editor | July 10, 2011 | 6:17 PM

For Your Reading PleasureAlan Austin Smith is a popular business, marketing and customer service expert who has helped hairdressers achieve success through his two previous books, The Fantastic Hairdresser and The Fantastic Boss.  Smith’s latest book, The Fantastic Salon, is aimed at salon owners and stresses his five business principles: revolutionary strategies, focus on profit, committed team,
delighted clients and unique marketing.

Smith has found that the secret to business success lies in embracing “the other stuff.”

He says, “At least 50 percent of being successful in what you do has nothing to do with what you do! It is the other stuff—attitude, confidence, communication skills, customer delight, teamwork—that makes the difference.”

To learn more, visit


Facebook Comments

More from Expert Advice

Expert Advice
Expert Advice


Maggie Mulhern | January 15, 2018

One of the highlights of the National Redken Artist Connection (NRAC) held this past weekend in Austin, Texas, was the “Social Training” session held by Aditi Sharma, Redken’s AVP PR & Social. “If you don’t embrace this platform” she says, “it will stunt your growth. If you don’t move to video, you’ll be left behind.” Best Practices here.

Load More