Close
Expert Advice

Best Practices: Talk to the Face

Web Editor | July 10, 2011 | 7:07 PM

When talking makeovers, too many stylists do it through the looking glass. Getting face-to-face yields far better results because standing in front of the client lets you make direct eye contact, as well as a head-to-toe assessment, says Eric Fisher, owner of two namesake salons in Wichita, Kansas, who teaches a course in best practices.

“Pull back all the client’s hair, and gauge everything from the hairline and part to facial shape and brows, make-up and hair color, height and frame,” advises Fisher. “There’s no other way to do it right.”

Once you’ve got a total picture, sell your image ideas by discussing likes and dislikes. Then give the client your scissors and ask her to show you where she’d start cutting her own hair. Where she goes first reveals her hair’s Achilles heel.
Listen to your client but show service leadership, too, adds Fisher, noting that stylists shouldn’t get pushed around.

“Use your expertise to support your reasoning. And always include a brow-shaping—it’s a makeover in itself.”

Best Practices: Talk to the Face

Stop talking to your clients from the aft position, says Eric Fisher.

Facebook Comments

More from Expert Advice

Expert Advice Sponsored by Sexy Hair

3 Upstyling Tricks That Will Change Your Life

June 14, 2018

Stylists who excel in the art of the updo often develop clever little tricks for creating outstanding work. Here are three go-to techniques, created by Sexy Hair artists, used to create the three looks in their latest collections.

Load More