Best Dressed: There is an old riddle about two barbers that live in the same remote town, one was immaculately dressed and coiffed and the other looked unkempt with a bad hair cut. Which barber would you want to cut your hair? The assumption is when you look good you are good, but the key to this riddle is the assumption that we can’t cut our own hair (which we know is not true, but is here for the old riddle). Therefore, the better barber is not the one that looked good, it was the unkempt one because he cut the well-coiffed barber and visa versa. This assumption, or near guarantee of success, is even the key to an old riddle, because when the bathroom is clean, the kitchen is clean is usually true and “Best Dressed” salons and teams are more successful.
Most Professional: Usually means most successful. I heard a quote once that said, “No one ever lost a client because they were too professional.”
Perfect Attendance: Nothing means more to your guests than being there for them, everyday. This does not include contagious infections, deaths or family milestones, but does include spontaneous beach days, goof-off days or booking out because of an empty book.
Everyone’s Friend: When everyone knows your name and considers you a friend, even if you are not their first option as a service provider, you are their second, so if something ever happens/changes, the opportunity will be there for you to seize.
Most Improved: My daughter won this award on her softball team, and as a salon owner, I would rather have a team of most improved players than anything else. Most improved people know that life can always get better, and the great thing about those who start needing improvement and rise above, they get it. They know they just have to work harder than everyone else and they will continue to do so again, and again.
Cue the confetti and hot pink glitter! Blo Blow Dry Bar, the beauty franchise that is a leader in the blow dry bar category, announces that it has hit a major milestone with the recent sale of its 100th Blo franchise.
Who better to guide and educate the 7,000 stylists in the 1,200 Ulta Beauty locations, and lead the salon services business, than two of the industry’s most in-demand, business-savvy, artistic and creative stylists—who also happen to be best friends? In this exclusive interview with Nick Stenson and Ammon Carver, learn how these shifts will impact stylists, the Ulta Beauty shopping and salon experience, and the professional beauty industry.
Live from the Matrix Destination 2018 main stage, eight-time Grammy winner Fergie, shared that the big win for a new Matrix contest is the chance to assist celebrity stylists to color and style Fergie and her dancers’ hair at an upcoming concert in New York City. Get the details here.
A good consultation can make or break a great salon experience. Industry guru Tabatha Coffey was a speaker at the most recent Phorest Salon Owners Summit in Dublin, Ireland and gave her tips on the perfect consultation. Here she shares her top five.
Pivot Point announces Lauren Conway, Senior Manager of Strategic Events for Pivot Point, will now assume a dual role—becoming Executive Director of the Beauty Changes Lives Foundation in addition to managing Pivot Point’s events.