Sept 2010 MODERN Contributors
We ask our September 2010 MODERN contributors:
How do you handle clients who are particular?
âHave a thorough consultation, which I call a contract, with your client to understand his or her exact needs so you can address every issue. Whether itâs doable or not, the client feels you have full understanding and clarity, which turns into a clientâs confidence in you.â âOuidad
Known as the âQueen of Curl,â Ouidad is a salon owner, author and international educator. Since she opened her first salon in New York City catering to the curly haired client in 1984, she has developed her signature (and now trademarked) âCarve and Sliceâ cutting and styling technique, and created a support line of Ouidad products designed for curls and waves. See her work here and here.
âIf a client is particular or difficult, you have to take the high road and not react to the particular mood theyâre in that day. Always be your most pleasant and make them look and feel greatâ youâd be surprised how much that changes their mood and attitude!ââSteve Elias
Editorial stylist and 2010 NAHA winner Steve Elias completed cosmetology school while finishing high school. After apprenticing at Festoon, a Vidal Sassoon salon in Berkeley, California, he moved on to his true passion, editorial work. His designs have been featured in many magazines including Menâs Vogue. See his latest collection here.
âI simply meet their needs. Unless a client is being disrespectful to my staff, I cater to their needs.ââAmoy
Amoy has coiffed the tresses of dozens of high-profile clients including Rihanna, Alicia Keyes, Mary J. Blige, Naomi Campbell, Joy Bryant, Angela Bassett, Iman and Donatella Versaceâjust to name a few! Recently she opened Amoy Couture Hair salon on the upper east side of New York City to offer a âhomeâ to her high-profile clientele. While best known for extensions, we met up with Amoy as she was creating a fresh fall look at a Rene Furterer photo session. Click here for the results.
âI listen to all their needs, then I smother them with confidence!â âRic Pipino
Celebrity stylist and Babyliss Guest Artist Ric Pipino has been cutting hair since he was a teenager in his native Sydney, Australia. Since arriving in New York in 1981 he has focused on session work, creating looks for advertising, editorials and fashion shows. Most recently he opened his Pipino Salon in the Little Italy section of New York City. âThe salon is more important than ever,â he says. âIn a salon we truly get a chance to be creative and learn from each other.â Click here and here to see âTown and Countryâ.
âStop and explain what youâre going to do very clearly. I also explain what Iâm going to do briefly while cutting or styling. Afterward, I look at the clientâs reaction and ask what they donât like so we can adjust anything. Listen to their opinion.â âTommy Buckett
Editors and industry insiders arrive at Tommy Buckettâs chair at the Marie Robinson Salon in New York City for new shapes and styles on a regular basis. Celebrities such as Ashley Olsen, Sienna Miller and Rachel McAdams count on Buckett to keep them beautifully coiffed. As the Sedu Elite Styling Consultant, Buckett uses Sedu appliances to finish his looks. See his âWave Makerâ look here and here.