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HOW TO: Conducting a Thorough Haircolor Consultation For Your Client

September 25, 2017 | 9:45 AM

Lesley Jennison, Global Color Ambassador for Schwarzkopf Professional leads you through a typical IGORA ABSOLUTES Consultation by Schwarzkopf Professional. The consultation is broken down into three parts.

DURING THE CONSULTATION:

  • Focus on lifestyle, complexion and personality – think TOTAL LOOK
  • Talk on eye-level to ease the personal conversation, never patronize
  • Complement the client’s features; Don’t be distracted by age

LOOK:

  • Select your client’s eye color
  • Select your client’s skin color
  • Select your client’s hair color

LIVE:

  • Offer a bespoke color service
  • Explain the technique and what you are doing
  • Explain the effects on the hair
  • Use descriptive words, avoiding negative notations

LEARN

  • Advise on suitable Home Maintenance regimen
  • Provide hints and tips on how to re-create the look at home
  • Ensure rebooking for next appointment
  • List color formulation and technique in client’s record card

 

 

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