Luxury Brand Partners - 360: The New Customer Experience
November 7, 2017 to November 8, 2017
About the Event
A two-day high touch session to answer the million-dollar question: What level of service would you have to provide to charge admission to your salon? As businesses enter the “experience economy,” this class will focus on the evolution from goods and services providers to social experience and memory creators. PARTICIPANTS WILL: Learn how to set their salon apart by understanding what modern customers expect and crave from their salon experience Map the salon guest’s journey to best satisfy their needs by creating personalized memory-grade experiences for each of them Develop an implementation strategy to bring into their salons ATTENDEES ARE: Salon owners and managers (rental, hybrid or employee-based) wanting to be on the cutting edge of customer service, grow their market share, and stand out amongst the competition. With Daniel Kaner, Tom Seeberger & Anthony Logrande
331 NW 26 St.