When it comes to discussing her hair, your techniques, the newest trends and even the best place to get gluten-free food, you can talk to your client confidently and endlessly. But when it’s time for her to pay the bill, your poise plummets, you avoid eye contact and you try to wrap up the transaction as quickly as possible.
Recently, at a salon happy hour, I shared a bottle of wine with a group of receptions. You know I wanted to get the skinny on the challenge of balancing both clients and salon professionals. I started by asking them what their pet peeves were...
The trio of experts on a panel at Salon Digital Summit discussing the business of getting personal on Instagram included stylists Christina Kreitel and Christopher Smith, and Natalie Boos, director of marketing for the Business of Balayage.
Power outages, team members in labor and unwelcome critters--owners share their most unusual experiences in the salon and how their teams dealt with the challenges.
Win a new client's repeat business with excellent service and the “something extra” that distinguishes your salon from a million others.
The new partnership with Transom Capital Group promises to fuel growth for Seattle-based Gene Juarez Salons and Spas.
After an aging steam pipe exploded and showered asbestos in Manhattan’s Flatiron District, businesses like Butterfly Studio in NYC, were not allowed to return due to the dangerous hazardous material. Learn what to do if a similar crisis hits your salon.
First came Gene Juarez Salons and Spas, then came V's Barbershop. Now, the third Tour de ISBN takes members behind the scenes at the nation's largest beauty chain--Great Clips.
Sirius Day Spa plans to roll out more than 300 locations of its membership-based, full-service day spa concept, partnering with Kaemark to create the upmarket, cohesive design.
The Data-Driven Salon Summit hosted by SALON TODAY and ZeeZor amassed leading salon and spa owners in Atlanta in late May. The summit inspired attendees to grow their businesses by analyzing their performance data and sharing best business practices.
At the 2018 International Salon and Spa Business Network conference in Scottsdale, Arizona, attendees tackle challenges head on--whether that's scaling Camelback Mountain or addressing the many disruptions facing the beauty industry.
Gene Juarez Salon and Spa captures the Grand Prize, while two barbershops Parker Barber and Royal Rhino Club Barbershop & Lounge tie for First-Runner Up and Broome Street Society is named Third Runner Up in the 2018 Salons of the Year competition.