It’s a common situation in many salons. One or two top earners begin to chafe under the existing system. They feel they’re carrying the rest of the team. They resent being told what to do. So they leave. And when they do, everybody loses. Jen Planck is an educator, stylist and Salon Centric Ambassador. Jen, her business partner Lacey Griffiths, and their previous employer Sandra Dunn have devised an unconventional solution to walkouts—one that empowered two high-achieving stylists to continue to excel and allowed their salon owner to maintain a positive team culture and even create a new form of regular income. Here’s what happened.