client experience

Ask Popular Nobody: Q&A with Barber & Educator John Mosley

Watch this Q&A session with #ItTakesAPro team member, barber and educator John Mosley, where he shares quick tips on being the best professional you can be.

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The Power of Intuition and Empathy in Elevating the Client Experience Amid Haircare Challenges

Every client who enters your salon carries a unique story, often concealed beneath layers of emotions and experiences. By understanding the unique journeys of your clients, you have the power to uplift their experiences, providing not just hair solutions but also comfort, empathy, and empowerment.

Representation in Beauty: How this Stylist is Breaking Down Cultural Barriers

Being unable to find bilingual stylists can be discouraging to the millions of primarily Spanish-speaking clients in the US. Here's how Daniel Montes makes them feel welcome in his salon.

How to Become a Six-Figure Hairdresser

A recent study found that only 20% of hairstylists in the United States make more than six figures a year. So what makes those 20% different from the rest? The research found these stylists had one critical characteristic in common, they have mastered the client experience.

The Ritz-Carlton Spa Los Angeles Launches Patisserie Experience

The Ritz-Carlton Spa, Los Angeles and Ladurée present a new menu of luxe spa treatments inspired by the spring flavors of Ladurée’s most famous macarons.

The Day Instagram Went Down

Facebook, too. So we took to Twitter to ask some beauty professionals what they were thinking and doing during this forced social silence. Sure, there are plenty of other platforms, but for beauty pros, Instagram has become a marketing vehicle, messaging App and appointment software, all in one.

Instagram Just Added a Dedicated Spot for Pronouns on Your Profile

Adding pronouns to your profile is a wonderful way to practice inclusiveness in your business.

Tips for Making Luxury Look Effortless

Salon Owner Nicole Strachan examined all her systems and thought about ways to integrate luxury into her client experience. Here, she shares her top tips.

7 Examples of How Art Can Enhance the Client Experience

An original piece of art can elevate the client experience by evoking an emotion, connecting the client to the brand and making the service memorable. See seven of our favorite examples of salon art.

2021 NAHA Finalists: Inspiring Salon of the Year

The best salons build a feeling of winning together when times are good—and sticking together when times are tough.

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