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Report: Customer Satisfaction in Retail Falls to Lowest Point Since 2015

While much of the Retail sector anticipates a turnaround in 2021, according to the American Customer Satisfaction Index’s (ACSI®) Retail and Consumer Shipping Report 2020-2021, customer satisfaction is not heading in the right direction.

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7 Examples of How Art Can Enhance the Client Experience

An original piece of art can elevate the client experience by evoking an emotion, connecting the client to the brand and making the service memorable. See seven of our favorite examples of salon art.

Day Two of the Data-Driven Salon Sets You Up for a Successful Future

From an eye-opening panel on staff recruitment and retention to examining the seven steps of the client journey, Day Two of the Data-Driven Salon Experience helps you strengthen your business today and prepare for the future.

A New Helpful Guide Points Cancer Victims to Financial Resources; A Good Resource to Share with Impacted Clients

Beyond the physical and emotional impact of cancer, victims also suffer financial hardship. A new digital guide from CouponChief helps patients break down the costs of cancer, points them to helpful resources and offers money-saving strategies. Share this free resources with guests who share their cancer journey with you and your team.

How These Salons Build Trust, Attract Clients Despite COVID-19 Realities

“We have found that customers are ready to adopt touchless check-ins and check-outs. They appreciate the simplicity and convenience. And they also understand how it helps everyone maintain health and safety guidelines during COVID-19.”

How to Show Clients that Safety is Your Highest Priority

As salons around the country begin to reopen, clients will be looking for evidence that their safety is important to you. Now, there's a way to publicly demonstrate your team members have been trained and are adhering to recommended protocols.

The Miracle Worker: How One Salon Owner Built a Hair Extension Empire

In the posh River North neighborhood of Chicago, salon owner Ursula Sienko sat down with MODERN SALON to showcase her unique approach to her thriving extension business.

Accepting Mobile Payments With a Point-of-Sale System

How do you set up your salon to accept mobile payments? Consider using an mPOS — a point-of-sale program on a portable device that functions the same way as a register would.

Salon Point-of-Sale Systems Improve the Client Experience

Salon management software helps strengthen your relationship with clients by raising the bar on customer service at appointment time, as well as helping you stay connected between visits.

CallJoy's Cloud-Based Phone Agent Gives Small Businesses Big Help

The technology is designed to give small businesses the same scalable customer service options that typically only large corporations had.