On Demand

Client Loyalty, By the Numbers. The data behind who stays and who strays

Watch On Demand

Trust. Communication. Loyalty. These are all critical elements of a successful relationship. The relationship between a hair professional stylist and their client, that is. Like a marriage or friendship, the connection between stylist and client can turn into a meaningful, long-lasting commitment. And as with all relationships, they have their ups and downs. To better understand the ties that bind clients and their stylists, Square took a closer look at the feelings, desires, and concerns of consumers when it comes to their stylist. Why do some stay? Why do others stray?

Meet the Presenters
 
Kelly Westbrook
Kelly Westbrook
Vice President of Member Development
MY SALON Suite
Ashley Heywood
Ashley Heywood
US Product Marketing Lead | Health & Beauty
Square
Nikki Le
Nikki Le
Owner
Nikki Le Consultancy
Anne Moratto
Anne Moratto
MODERATOR: Director of Content Strategy
Modern Salon and Nails

 

 

 

 

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