Are Secrets Kept In the Salon?
What you hear in the salon should stay in the salon, unless it is a matter of personal safety.
Carlos Valenzuela
Contributor
Carlos Valenzuela, initially trained in London and Chicago with Pivot Point International, has a master's degree in international management and forty-six-plus year's experience as a hairdresser, ex-salon/school owner and worldwide spokesperson for professional beauty brands. He is the author of numerous success and personal development programs and published the novella Letters to Young Carlos, about a gay boy growing up along the US/Mexico border in the 1960s. Visit him at carlosvalenzuela.online
Tips for Dealing with Toxic Salon Clients
Some clients leave you drained and stressed out. I call them toxic clients because their way has an unexplainable heaviness. Here are some strategies for identifying and dealing with these personalities.
Why You Should Hit the Weight Room
The choice is clear: you either struggle with the discipline of exercise or put it off and deal with the pain of immobility and illness later.
Grinding Smarter Not Just Harder
Inspiring client confidence requires hard work but think carefully and choose the hard that rewards you the most.
How to Shine Retailing
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Salon Pro Tips for a Recession
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Convincing the Reluctant Client
Check out some solid advice on how to address typical situations encountered in the salon from global beauty educator Carlos Valenzuela.
What Guys Wanna Know
It's time to shatter the male grooming ceiling. Men want to have good skin, great hair, and nice nails, too. And they're looking to their salon professional and barber to help a guy out.
Lessons From a Barbershop
What is it about a barbershop that feels so honest and down-home, like the comfort food of grooming?
Making a Good Impression Counts
Here's how to make some MAGIC in your client's lives by helping them see that for good or bad, we are all evaluated on how we present ourselves.
The Salon Pros' Guide to Inflation
Even when you’re flush, I hope you still watch your pennies. Money isn’t everything; however, not having cash on hand forces you to make choices you don’t want. Here are the critical items to living with inflation for salon professionals.
Beauty Brands, Here's How You Sell to a Hairdresser
After many years of being pitched, these are the questions every manufacturer should ask themselves before creating a new product and introducing it to stylists.
How I Got Your Client
If you think other stylists can "steal" clients from you, you're looking at the situation from the wrong perspective.
The Language of Good Customer Service
Carlos Valenzuela gives tips on using your words and body language to retain clients.
2022 is the Year to Clean Up Your Act
Clear out the old to make room for the new - new ideas, new attitude, new revenue.
Star Senior Stylist: Wesley Poole
When people compliment Wesley Poole's excellent people skills and customer service, he explains his golden rule of professionalism, “If you love yourself, you automatically love your clients.” This is the second profile in a series of senior stylists who inspire by example.
Star Senior Stylist: Peggy Schremp
Seniors are an encyclopedia of knowledge whose wisdom is to be cherished and respected. If your salon doesn’t have one, go out and find or steal one.