How to deal with salon clients or co-workers who criticize you
Whether you’re dealing with a complaining client, a manager who’s disappointed in your performance or a coworker who’s driving you crazy, follow these specific steps for a happy outcome.
Rosanne Ullman
Project Editor
Rosanne Ullman, Project Editor for Modern Salon Media, has been writing for the MODERN SALON family of publications for more than 30 years, contributing landmark articles ranging from a year-long historical series celebrating MODERN SALON's 75th anniversary to a comprehensive tribute to Vidal Sassoon, as well as directing several of Modern Salon Media's custom publishing projects. Rosanne holds a master's degree in journalism from the Medill School of Northwestern University.
How to talk to your salon clients about retail hair products
How to walk the line between the friendly chat and some serious hair talk? Industry guru Kitty Victor offers a great tip for taking control of the conversation with the client during a hair service.
Sell retail salon products to your clients based on their personality
Identifying the different personality traits among your clientele will help you to connect with them, retain them and increase their spending with you.
Grace Probert: Career of an Esthetician
A specialist in bikini and brazilian wax and laser treatments reveals what goes on behind closed esthetician room doors.
What Not to Say on a salon job interview
Just when you start feeling comfortable in an interview, your mouth goes into overdrive and you say something that derails the great impression you’ve made so far. Avoid that by noting these five absolute interview no-no’s.
Have confidence when you have a consultation with a salon client
Longtime Redken star ties earning power to the art of the talk.
Sam Villa: Career of a platform hair stylist
Longtime Redken platform artist Sam Villa tells how he learned that humility is a key component of teaching.
Hair cutting tips for holiday hairstyles
Clients will appreciate it when you pass along a celebrity stylist's tips for great hair during the holidays.
Great at Hair Color? Get Certified!
Professional hair color certification offers you a way to market yourself as one of the country's premier colorists. You can do it!
Tips on giving salon clients faux eyelashes
Want to give clients' a little boost for big beauty? Attach lashes! It's simple, and they'll love it.
Heather Currie: Career of a Make-Up Artist
A professional make-up artist in L.A. discovered her passion by watching indie movies.
The 4 Steps of Every Hair Color Service
This quick refresher will remind you that delivering beautiful hair color requires an orderly progression of steps.
How to get referrals from your salon clients
Generating referrals is the number-one strategy for building clientele in this business. But you need a plan. Try this one!
Mary Ann Valdes: Career of a TV hairstylist, Part 1
An Emmy-nominated hairstylist reveals how she went from obscure salon owner to making "Ugly Betty" the most popular girl on TV.
Mary Ann Valdes: Career of a TV hairstylist, Part 2
What does it take to be a hairstylist on the set of movies and TV shows? A lot of practice in some unfamiliar skills.
Hold Everything!
Learn early how to hold shears and blowdryers properly in order to avoid wrist, leg and back problems later in your career.
Warn your salon clients about skin cancer
Whether you're a hairdresser, esthetician or massage tech, you may be a client's first eye on a serious problem. One salon is making sure its staff knows how to spot skin cancer.