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When I returned to working behind the chair a year ago, I set a goal to really understand who my client is, what they want, the time they spend on their hair, and what makes them happy and feel beautiful. Overshadowing this goal, like a tent in ...
Here's why a Dolly should be on your wish list this holiday season.
I used to charge above-average prices because this kept me on my toes to consistently deliver above-average services. No way could I just do a nice little haircut; the price pushed me to do my best. I liked that pressure, plus the results.
Carmen Cutrona's Collection
Salvador Santana's Collection
Salvador Santana's Collection
It has been my experience that when professionals fail to connect with client goals, they sense the client losing interest.
Employee turnover is expensive. In a business where competition is stiff and profit hinges on excellent customer service, salon owners should consider this checklist for ways to create happier employees.
On Saturday, for the second consecutive year, jockey Victor Espinoza attempted to capture the historic Triple Crown of horse racing. As in 2014, after wins at the Kentucky Derby and Preakness Stakes, Espinoza rode in the Belmont ...
If you could change one simple thing in your communication, you could completely transform how people perceive your needs. I lived many years unaware of this magical move. As soon as I learned it, I began using it everywhere. And it works!
