Making a Good Impression Counts

Here's how to make some MAGIC in your client's lives by helping them see that for good or bad, we are all evaluated on how we present ourselves.

The Salon Pros' Guide to Inflation

Even when you’re flush, I hope you still watch your pennies. Money isn’t everything; however, not having cash on hand forces you to make choices you don’t want. Here are the critical items to living with inflation for salon professionals.

Beauty Brands, Here's How You Sell to a Hairdresser

After many years of being pitched, these are the questions every manufacturer should ask themselves before creating a new product and introducing it to stylists.

How I Got Your Client

If you think other stylists can "steal" clients from you, you're looking at the situation from the wrong perspective.

The Language of Good Customer Service

Carlos Valenzuela gives tips on using your words and body language to retain clients.

2022 is the Year to Clean Up Your Act

Clear out the old to make room for the new - new ideas, new attitude, new revenue.

Carlos Valenzuela named to “The 41 List” of Honorees

The 41 List recognizes 41 LGBTQ Latinx role models. Valenzuela, a stylist, educator, former salon and school owner and author, has been recognized for his leadership and for his award-winning novella, Letters to Young Carlos.

Star Senior Stylist: Wesley Poole

When people compliment Wesley Poole's excellent people skills and customer service, he explains his golden rule of professionalism, “If you love yourself, you automatically love your clients.” This is the second profile in a series of senior stylists who inspire by example.

Star Senior Stylist: Peggy Schremp

Seniors are an encyclopedia of knowledge whose wisdom is to be cherished and respected. If your salon doesn’t have one, go out and find or steal one.