How to Handle a Client Complaint or Fix a Service Issue
No stylist is perfect, but handling a client complaint with professionalism and offering solutions can turn a negative into a positive.
MENU
SEARCHMENUSEARCHNo stylist is perfect, but handling a client complaint with professionalism and offering solutions can turn a negative into a positive.
How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.
It’s easy to forget that the real reason a client is in your chair is to get their hair, nails, or skin done. There are three items I would never share with someone I see every six weeks for a paid service—no matter how cool they are.
These talking points from Sola Salon Studios have been prepared for their thousands of suite stylists to easily relay information to their clients. During these unprecedented times, many will be helpful for anyone struggling to find the right words or phrasing or next step forward.
This advice comes from a blonding specialist we have followed for years. After having to rebuild her clientele several times, she has learned the best ways to create a career and clientele that feels right for her.