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"The busiest stylist in my salon is booked three weeks in advance because she starts off every client visit with a traditional, attention-to-detail consultation." Get a checklist to guide you through your best client consult!
It's like putting on your own oxygen mask before assisting others. As these tiny self-care steps become second nature, you will feel stronger.
Here are some telltale signs as well as some surefire suggestions for solving it.
"The political climate led to suspicion of our true motives; could we really be spies?"
My career and struggles do not qualify me to write, speak or teach you—my solutions do.
The long-term consequences of the devil in the break room are just not worth it.
We asked a stylist who, after 45 years in the industry, has seen it all and has some very wise counsel on the topic.
You may be surprised to hear some of the things he feels he got right...and some that he wishes he had done differently.
Often, when you think you are at the end of something, you discover you are really at the beginning of something else.
How many “chances” should you give yourself to please a client?
This year, make yourself a priority.
Recently, at a salon happy hour, I shared a bottle of wine with a group of receptions. You know I wanted to get the skinny on the challenge of balancing both clients and salon professionals. I started by asking them what their pet peeves were...
The happiest clients I meet are those who feel, regardless of their situation, they are happy, not perfect.
So, you work in a cool salon, keep up with trendy styles and dress the part. And, you think this is the big reason clients keep coming back to see you? Maybe for a first visit, but to retain clients, it’s the little things that count.
With no knowledge of how to own or manage a beauty salon, Kimberly Broyles-Meisterhans, a nail tech with a loyal clientele, took over a failing salon with only three employees and one receptionist. Here's her story of success.
I urge you to visit a beauty school. It doesn’t matter if you feel you are a good teacher or not. Just show how much you love what you do.
How can you up the ante on making a good first impression?
