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Career|Articles|Aug 3, 2016

Secrets to a Great Clientele

When I returned to working behind the chair a year ago, I set a goal to really understand who my client is, what they want, the time they spend on their hair, and what makes them happy and feel beautiful. Overshadowing this goal, like a tent in ...

In The Know|News|May 18, 2016

How To Deal with the Moody Client

We all experience the moody client in our chair. You know you are in for it as you approach the reception area. The receptionists sit huddled and silent after attempting a cheerful greeting. Not good, you think. You have two basic choices: ...

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Career|Articles|Dec 25, 2015

Stop Late Clients

When clients' run late to their appointments, guess what? Your whole day gets jacked. One person 10-15 minutes late or more can, and usually does create a bad situation for everyone else on your book that day.What about the ones that run ...

The Cost of Being Casual

BEING BFFS WITH YOUR CLIENTS MIGHT NOT BE THE KEY TO MAKING MONEY—HERE'S WHY.Stylists often put themselves at a bit of a disadvantage by generally being friendly and outgoing people who make connections easily. It’s not all bad, ...

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In The Know|News|Jun 19, 2013

Makeover Your Business

Creating success is much easier when you’re doing the things you love, today many stylists don’t realize, that thanks to social media, you don't have to get the guests you get, you can get the guests you want.

Career|Articles|Jul 11, 2011

Wild Wednesdays

When it comes to building a client community, Phillipo Caporrella, owner of Phillipostyle in the Fenway neighborhood of Boston, believes in a party atmosphere.