The Formula for a Happy Client
The happiest clients I meet are those who feel, regardless of their situation, they are happy, not perfect.
Carlos Valenzuela
Contributor
Carlos Valenzuela, initially trained in London and Chicago with Pivot Point International, has a master's degree in international management and forty-six-plus year's experience as a hairdresser, ex-salon/school owner and worldwide spokesperson for professional beauty brands. He is the author of numerous success and personal development programs and published the novella Letters to Young Carlos, about a gay boy growing up along the US/Mexico border in the 1960s. Visit him at carlosvalenzuela.online
10 Ways to Keep Your Salon Client Coming Back
So, you work in a cool salon, keep up with trendy styles and dress the part. And, you think this is the big reason clients keep coming back to see you? Maybe for a first visit, but to retain clients, it’s the little things that count.
The Little Salon That Could
With no knowledge of how to own or manage a beauty salon, Kimberly Broyles-Meisterhans, a nail tech with a loyal clientele, took over a failing salon with only three employees and one receptionist. Here's her story of success.
Want to Give Back to Your Industry? Consider Visiting a Beauty School
I urge you to visit a beauty school. It doesn’t matter if you feel you are a good teacher or not. Just show how much you love what you do.
6 Ways to Make a Good First Impression
How can you up the ante on making a good first impression?
Stop Holding It in the Salon: Advice from a Longtime Hairdresser About Bladder Basics and More
Do you, like me, hate excusing yourself when working on a client? The habit we salon professionals have of holding our pee can have grave consequences.
40 Years of Doing Hair and the Importance of Self-Care for a Long, Pain-Free Career
During the ordeal, I kept thinking of how I must warn all cosmetologists of the need for self care.
Stylists, Stop Getting By: Financial Advice for a Long Career in the Salon
As you make your money, think of the future. Resolve to never live paycheck-to-paycheck. Here are a few rules I follow.
Simple Color: Saving Money and Space with Hair Color Smarts
A class at IBS New York will show how to streamline the hair colors you use to be more efficient, effective, and affordable.
What If You Came With Operating Instructions?
What would you list as the things that make you tick or that tick you off?
Do You Cut Like a Barber?
I like out of the way barbershops for a haircut because barbers consistently deliver a great cut. Recently, I discovered 81 Barbers, a barbershop tucked away behind The Children’s Museum open just six months in downtown Tucson—and it is already buzzing busily. Here's why.
8 Ways to Keep Salon Employees Happy
When you are happy where you work, daily challenges are easier to bear. In a business where profit hinges on great customer service delivery, salon owners need to shoot for happy employees.
How Do You Do a Great Consultation?
A really killer consultation comes down to one goal...
Don't Go for a Job, Go for a Career
Decide on the type of work you want to do, the level, and quality. Then, find your tribe that supports you. Hang with people who do the type of work in which you want to excel.
8 Tips for Creative People: Know Your Strengths and Recognize Your Challenges
Creative choices can lead to a life of freedom, or be like a bad rollercoaster ride. Think carefully before jumping into situations that may require traits more common in other personality types.
Should You Care What Other People Say? Yes...and No
Your salon work is a barometer of your mastery of the art of hairdressing—not of you.
How-To Feed Your Creativity with The Creative Diet
Creativity is learned, can be diminished or enhanced, is addictive, and so satisfactory it may well be the key to happiness, and just like your cat, creativity must be stroked or it will run away at first chance.