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Career|Articles|Jul 10, 2011

How To Talk About Cheating

Hesitant to broach sensitive subjects with your clients? Never feel tongue-tied again! Use expert tips from our comprehensive guide to talk to clients with professional confidence.

Career|Articles|Jul 10, 2011

How To Talk About Mistakes

No one likes to talk about it—but it happens! Whether it’s a cut gone awry, an all-wrong texture treatment or a minor spa snafu, our experts agree the best way to handle a mistake is to just own up to it.