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Modern professionalism is evolving beyond hard skills. Technical training is essential but about 85 percent of job success comes from soft skills. In a world where AI and automation are increasing, human connection becomes more valuable, not less.
Patrice Arriaga, a licensed cosmetologist and AAS Beauty and Wellness student at Mesa Community College has written a blog on the topic of domestic violence and how it impacts stylists, discussing how stylists can become instrumental in unmasking domestic violence.
Being unable to find bilingual stylists can be discouraging to the millions of primarily Spanish-speaking clients in the US. Here's how Daniel Montes makes them feel welcome in his salon.
How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.
Check out some solid advice on how to address typical situations encountered in the salon from global beauty educator Carlos Valenzuela.
If you're an independent salon owner and looking to improve your business, Booksy may be your solution. Booksy takes care of appointment bookings, client payments, reminders and even consent forms.
Sponsored by Booksy
Have you ditched your landline or online booking for text-only communication? Our readers weigh in.
We fudge the truth if it hurts. The truth is often an insult. Reality often will do nothing for a client’s confidence.
It’s easy to forget that the real reason a client is in your chair is to get their hair, nails, or skin done. There are three items I would never share with someone I see every six weeks for a paid service—no matter how cool they are.
Check out the list of proven salon happiness enhancers to add to your motivational arsenal.
COVID-19 is robbing many of us of touch and I believe we are starting to show the signs of starvation.
While COVID has thrown the salon industry into a new world of challenges, technology is proving to be the key to successfully re-inventing business.
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The client experience in a COVID-19 world will be very different. So will the stylist’s experience. How do we still create a warm, welcoming environment for everyone?
What are the craziest requests you have received in quarantine from guests? Stylist Meagan Gallman shares her first-person thoughts. Can you relate?
These talking points from Sola Salon Studios have been prepared for their thousands of suite stylists to easily relay information to their clients. During these unprecedented times, many will be helpful for anyone struggling to find the right words or phrasing or next step forward.
Take what works and leave the rest. During a time of so much uncertainty, we want to offer you some shortcuts to communication and examples of how salons are talking about the steps they are taking to keep their space a clean, welcoming one.
As the world descends into madness over the Coronavirus, three salons--Eva Scrivo Salon, Ginger Bay Salon and Spa and Whip Salons--share communications they're sending employees and staff, including an economic preparedness plan.
