Do you think self-promoting makes you less professional? Not at all, says self-promoting "Coach In Your Car" Ted Halone, who begins his driving lesson with teaching hairdressers how to bring attention to themselves and attract new clients along the way.
Industry consultant Richard Hanks offers an excellent rule for providing tailored customer service offerings in a world of sameness. Your clients, he points out, are not you.
Many clients could use a texture service that delivers big, loose curl with long-lasting hold, but it's the tight-curl perms that are known for their staying power. Here's the secret to giving texture clients the fabulous curl that they want!
If product knowledge classes haven't improved your retail success rate, try role-playing these scripts with other staffers. Specifics are offered whether you're in hair, skin or nails.