Rodrick Samuels on The Silent Work, Modern Beauty Education and Why Empathy Wins
MODERN SALON sat down with Samuels to discuss the book, beauty education, mentorship and the habits that help beauty professionals thrive.
by Anne Moratto
How does your salon guarantee its services?
Modern Salon asked Proview Panel members how they guarantee the results they promise their loyal clients.
by Staff
July 11, 20112 min to read
Modern Salon asked Proview Panel members how they guarantee the results they promise their loyal clients. Here's what our panelists had to say:
"Our front desk staff will randomly call clients and survey them regarding whether their expectations/needs were met during their last visit. Most of our hair services have a seven to 10-day warranty so clients feel like
they can try new things. A person will more likely try something new if you are willing to stand behind the suggestion."
-Sylvia Ali, owner of The Finish Line in Bridgewater, Nova Scotia, Canada
"Our culture is all about working with integrity. We make sure we support each other and we compliment our guests. When we say we will do something, we do it. We consistently try to provide the right service to our
guests."
-Angela Quadagno, owner of Essencia Salon in North Palm Beach, Florida
"Educating clients about services customized solely for their specific needs is the key to positive results when providing a service. When a specific need, change or problem is resolved with the input of the client, then the
result is a success and a trusting bond is formed between client and stylist."
-Timothy Martin, owner of Timothy Martin Salon in Whittier, California
Join the Proview Conversation. Become a member at salonproview.com today! Help Modern Salon editors identify and analyze trends and best practices. Get VIP access to exclusive industry reports and product samples
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