
Rodrick Samuels on The Silent Work, Modern Beauty Education and Why Empathy Wins
MODERN SALON sat down with Samuels to discuss the book, beauty education, mentorship and the habits that help beauty professionals thrive.
Stress on the job has been shown in study after study to be a major source of health problems. Salon professionals have always been fortunate that a major reason people report feeling stress on the job—a fear of being fired or laid ...

John Lund/Stephanie Roeser for Getty Images
Stress on the job has been shown in study after study to be a major source of health problems. Salon professionals have always been fortunate that a major reason people report feeling stress on the job—a fear of being fired or laid off—is less of a problem in an industry that’s chronically short of workers. Dissatisfaction from the work itself, another complaint among employees in other industries, also tends to be a minor issue among hairdressers, who rise to the top on polls that measure career happiness.
Still, every job has some built-in stress. Like everyone else, hairdressers want to make as much money per hour as they can, which can lead to long hours, time management issues, disputes over commission and other stress triggers. Handling clients can be stressful. Physical ailments common to hairdressers can create stress. An article in the June 20 New York Times explored the physical ailments that occur just from having a “mean” boss. So if you’re the salon owner, be nice!
Try to be proactive. To help yourself and your team members avoid the harm of long-term stress, look for these signs listed by helpguide.org:
Feeling anxious, irritable or depressed
General apathy or loss of interest in work
Problems sleeping
Fatigue
Trouble concentrating
Muscle tension or headaches
Stomach problems
Social withdrawal
Loss of sex drive
Use of alcohol or drugs to cope
Some of the steps you can take if you notice these problems occurring are obvious, such as cutting down on the alcohol, getting more sleep, eating properly and exercising. Also, rely on your support system—family and friends—to help you through rough patches, and take vacations! A break from your routine can do wonders.
Other strategies include:
Get organized in time and space. Keep your station easy to work in. If you’re rushing in the morning or you’re always late to pick up a child after work, talk to your salon owner about adjusting your working hours. If you’re an independent contractor, stick to a structured schedule as much as possible. Manage your time so that it helps you, not annoys you! If overlapping appointments doesn’t work for you, focus on one client at a time. Or hire an assistant to help—the cost is balanced not only by your wellbeing but by freeing you up to actually make more money.
Manage your emotions. If you find yourself often angry at team members or so close to clients that their sadness becomes your sadness, try to do a better job of staying even. Approach situations with humor, and keep the big picture in front of you. You may need some counseling to improve your “people skills.”
Establish good habits. Negativity, carelessness and the opposite—perfectionism or trying to control things beyond your control—are really just habits that you can break if you try hard enough. Arrive at the salon with a positive attitude and determination to do the best job you can, and don’t let it rattle you if something goes wrong—because something always will! Try not to absorb that stress.
According to InnerBody.com, stress has become even worse post-pandemic, and you may need to give this even more of your attention. Applying InnerBody's recommendations to our industry, you might want to:
Get clear about your priorities and values. Knowing what's important to you in your life and your work will help you with time management challenges, and having that under control will reduce stress.
Say "no" more often. We all know the requests we should decline but, instead, add to our already busy schedule. Saying "no" is a skill to practice.
Set boundaries. Whether it's with a toxic client or a demanding friend, you are not obligated to let everyone and everything into your life.
Limit media exposure. The latest hot commodity is the flip phone! We can't relax when we're constantly connected to tech, news, and noise.
Reframe the stressor. Remove emotion from the way you describe, and even think about, any particular stress. "My client is late" is the fact. "I can't believe this client is late for the millionth time this year alone!" That's just stressing yourself out more than necessary.
Cultivate gratitude. Studies indicate that deliberately being grateful is associated with increased happiness and optimism. Gratitude will help you see your life positively, leading you to make healthier life choices.
Make self-care non-negotiable. Just because it's a cliche that salon pros take care of themselves last doesn't make it untrue. Be good to yourself.

MODERN SALON sat down with Samuels to discuss the book, beauty education, mentorship and the habits that help beauty professionals thrive.

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