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Good customer service: Giving your salon clients what they want
Industry consultant Richard Hanks offers an excellent rule for providing tailored customer service offerings in a world of sameness. Your clients, he points out, are not you.

Styling Tips: Secrets to the perfect perm
Many clients could use a texture service that delivers big, loose curl with long-lasting hold, but it's the tight-curl perms that are known for their staying power. Here's the secret to giving texture clients the fabulous curl that they want!
Making the connection with your salon client
"The most important skill they never taught you in beauty school was how to deal with the many different personalities you come into contact with daily," says the author of the book, As the Chair Turns. Find out what you're already doing that keeps good clients coming back and learn how to get even more to return time and again.
Strategies to book more salon clients
Are you sitting around half the time you're at the salon? Learn how to get clients in your chair so you're earning every hour you're at work.
Tips for selling hair products to your salon customers
If product knowledge classes haven't improved your retail success rate, try role-playing these scripts with other staffers. Specifics are offered whether you're in hair, skin or nails.
Fun facts about nails
Ever wonder whether the nail plate contains more calcium than sodium? Nail down all the facts with this article!
Career Advice: Becoming an independent contractor
A new indie association and an Ohio salon offer options for independent contractors who want to rent a booth in a truly professional environment.
Hair cutting tips: Combine technique with a creative eye
Master technique, and all the other elements of creating fabulous hair designs will fall into place, advises one product line's artistic trainer.
Pros and Cons of being a salon booth renter
Having your own business is appealing, and you can do that without owning a whole salon. But is booth rental for you?
Beth Minardi: Becoming a Career Hair Color specialist
The only one who can truly teach you is you.
How to make more money as a hairstylist: Upsell your salon clients
An industry author urges you to take charge of your earnings through a little thing we call "sales."
How to become a celebrity hairstylist
Want to go to Hollywood? On-set stylist Billy Lowe clues you into 5 starting steps.
Bobbi Foster-Kelly: Career of a Salon Educator
Follow your heart, and your career will build itself brick by brick, says Redken education's top manager.
How to Become a Leader at Your Salon
Even if you're kind of shy, you can think like a leader and lead yourself to bigger career goals.
Elan Bongiorno: Career of a Make-Up Artist
Heather Locklear and Eva Longoria are just two of Elan Bongiorno's red carpet clients. She tells how she gets them ready for awards shows and why she likes her "nobodies" just as much as her "somebodies."
Patrick Butler: Tips for building your salon client list
Let everyone know you're a stylist, advises one industry professional.
How selling retail salon products helped my salon career
American Crew's education development manager recalls having to do a little trial and error before finding the right first salon for him.

